Ken blanchard teaches us how to refirenot retire on dose of. Ken blanchard is the cofounder and chief spiritual officer of the ken blanchard companies, an international management training and consulting firm that he and his wife, margie blanchard, began in 1979 in san diego, california. Sheldon bowles and ken blanchard s raving fans are written in the parable style of gung ho. How to create raving fan clients that will never leave you video 2 of 4. Click download or read online button to get raving fans book now. Raving fans by ken blanchard, sheldon bowles alibris. Ken blanchard talks leadership on dose of leadership. Ken blanchard is chairman of the board of blanchard training and development.
This book by ken blanchard and sheldon bowles presents a simple but. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just another flavor of the month. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. Downloadlisten in a new windowsoundcloudsubscribe on androidsubscribe via rssplayer embed. Buy raving fans by ken blanchard, sheldon bowles online at alibris. In addition to being a renowned speaker, author and consultant, ken is a trustee emeritus of the board of trustees. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Learn vocabulary, terms, and more with flashcards, games, and other study tools. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling.
A revolutionary approach to customer service blanchard, kenneth, bowles. When you make a sale, news of what you are trying to. Never miss an episode by subscribing via itunes, stitcher or by rss. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads.
Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Your customers are only satisfied because their expectations are so. But if you want to create raving fans for whatever it is youre doing, then remember this. Get your kindle here, or download a free kindle reading app. A revolutionary approach to customer service new edition by blanchard. Ken blanchard is the founder and chairman of the ken blanchard companies. Ken blanchard sat down with richard rierson on dose of leadership to talk. According to eric in order to create raving fans, there are a number of. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly.